Here are some possible reasons (on your family's phone):

1. GPS location service is turned off.
2. Mobile data is turned off or in a bad reception area.
3. Data Saver is turned on.
4. Battery Saving mode is turned on.
5. The phone is in Sleep/Doze Mode due to being idle for more than an hour without being touched or moved. This is an Android function out of our control.

1. Click on Menu then Invite
2. Enter an invite code to connect to your family
3. Or create and share an invite code with all your family

1. Click on Locate to update your family's locations on the map.
2. Add GeoZones such as home, school or work to notify you when they enter or leave a GeoZone.

1. Click on Add GeoZone
2. Move and zoom in the map to position the GeoZone icon in the center of your desired place
3. Enter a name and adjust the radius

Once a GeoZone is setup, notifications will be sent when you or your family enters or leaves the place.

You can have up to 200 GeoZones shared among your family. Setting up GeoZones can help you easily recognize and track frequently visited places.

GeoZones are automatically synced to all of your family's phones.

Arriving GeoZone Notification: within one minute
Leaving GeoZone Notification: about three to five minutes

GPS Location Service sometimes gives JustPing app wrong location information. That is the reason it took a longer time to confirm your family really leaves a GeoZone.

Yes. The default setting requires your family to stay in the new place for 5 minutes. You can change the setting "Elapsed Time Before Reporting" up to 15 minutes.

Voice announcement uses a computer voice to notify you when your family enters or leaves a GeoZone. For example: "7:45am Jacob arrived school" or "6:30pm George left office". It is convenient for you while doing household chores or working at home. Voice announcement is automatically disabled when you are not at home to protect your family's privacy.

1. Click on Family then select a family member and click on Edit
2. Update your family's nickname, avatar or color
3. To remove a family, click on Delete

You can view each member’s location history for up to past 7 days. To view location history:

1. Select a user from the user list at the top or the user icon on the map
   
2. Click on the History link in the user detail panel at the bottom
   

Your location data is encrypted and only shared among your family. They are not stored on our server.

The only personal data we collect during activation is your email account. It is encrypted When we store your data.

In addition, we do not collect your location data. Your location data is only passed onto your invited family members to display on their phones. The security measures are built in both servers and JustPing App to filter out all potential unapproved attempts.

On top of the above security measures, we build our servers and infrastructures in world famous cloud providers like Amazon Web Service which has top-tier security installed to protect your data.

JustPing App relies on Google Map App to provide mapping service. You need to go to Play store to update Google Map App. If you still do not see the map after update, you may need to uninstall JustPing App and reinstall it. Google Map App regularly gets updated and sometimes the new updates cause issues for Android™ Apps.

You need to send invites to all your family members again. Once you are connected, GeoZones will be automatically synced.